GLM SpA

GLM Spa handled support requests through multiple channels—email, phone, and WhatsApp—resulting in a fragmented and inefficient workflow. Information was scattered, hard to track, and difficult to organize, directly impacting response times, internal management, and activity control.

Through Fastbuild, our custom software development approach, we built a tailored ticketing system that centralizes the entire support process.

The software enables user management, collection and routing of requests by department (sales, administration, production), ticket assignment, and work-hour tracking, all the way to advanced reporting.

It also integrates spare parts order management, transforming a previously disorganized workflow into a structured, scalable, and efficient tool.